Securus Technologies is the largest provider of products and services to the correctional and law enforcement industries. Recently the Chief Executive Officer of the company, Richard A. Smith, issued what he termed a “Technology Bake Off” challenge to its industry rival GTL. GTL has been making claims recently that their products and services are equivalent to those that Securus Technologies provides, a claim that Richard Smith thoroughly refutes. In the “Technology Bake Off” that Smith proposed both companies would have their products and services compared by an independent judge who will rule who has the best products, customer service, most modern phone system, the best capital and expensive efficient platform, and other relevant areas of business.
In issuing the challenge to GTL, Smith stated that their products are in no way comparable to what Securus Technologies offers its clients. He said that, unlike GTL, his company has invested over $700 million in the last four years that was spent on acquiring other companies in the industry, and improvements in their technologies and services. Recently, Securus Technologies opened an ultramodern Technology Center as well as a Customer Service Center that is located within the United States.
Richard Smith said that they have been talking to their clients and many of them have said that what Securus Technologies provides is both more technologically advance and is backed by superior customer service. He also said that for every $1 in business Securus Technologies has lost recently when customers switch to GTL, his company is getting $4 from GTL customers switching to Securus Technologies. He said the message from this is clear, which is that clients prefer Securus Technologies.
Securus Technologies is based in Dallas, Texas and provides their products and services to correctional facilities and law enforcement across all of North America.