Securus Technologies wins praises of customers through its fight against cell phones

Over the last 20 years, one of the most serious threats to present itself to the U.S. prison system has been the proliferation of illegal cell phones within the nation’s correctional institutions. As a result of the increasingly small size of cellular technology, highly effective communications devices have been increasingly easy to smuggle into the nation’s prisons. Once inside, these devices are used by criminal gangs to carry out well-organized criminal activities. In some cases, such easy means of communication with the outside world have even led to the assassination of guards and intimidation and murder of witnesses.

 

But today, Securus Technologies, one of the nation’s leading inmate communications providers, is taking the fight against contraband cellular devices to the next level. After spending tens of millions of dollars on devices capable of detecting and intercepting all illegal cellular devices and phone calls within prison grounds, Securus is now deploying what’s known as its Wireless Containment System across thousands of the nation’s penal facilities.

 

At institutions where the system has been successfully rolled out, it has demonstrated a track record of nearly perfect confiscation of all contraband cellular devices. This is a major step forward in the fight against organized gang activity within the nation’s prisons, as the means of cheap and easy communication is one of the linchpins in the gangs’ ability to carry out their criminal activities.

 

The system is also able to actively monitor and intercept any phone calls placed within the prison facility over cellular devices. It is capable of tricking any cellular device into believing that the system itself is the local cell tower, thus enabling the operator to listen in on whatever call is taking place or, if they choose, to send a message to the person using the cellular device that their call was not able to be completed.

 

Securus Service Helps to Solve Crimes

Securus Technologies is a major company that is based out of Dallas, Texas. The company, which has only been in business for about 10 years, has quickly grown to be one of the leading providers of communications services and products to the correctional facility in law enforcement industry. Today, Securus Technologies has over 500 employees that help to serve more than 1,000 different facilities located across the country. The company is best known for providing a wide range of innovative products and solutions, which helped to make facilities safer, more efficient, and more user-friendly.

 

While Securus Technologies has many different products and services that it offers to its customers, the most popular product that it has by far is its video visitation platform. This Innovative platform allows an inmate to have a face-to-face conversation with a loved one through the use of a tablet or mobile phone. By using this application, facilities are able to drastically cut back on the amount of in-person visitation, which helps to make the properties more efficient and safer.

 

One of the other benefits of this new product is that it can allow a facility to also prevent and solve crimes. Along with the standard video visitation service, Securus Technologies has the ability to record and monitor any calls that are made. All inmates that make a call or receive a call through the application will have to agree that the call can be used and is admissible in any court proceeding.

 

If the law enforcement facility requests that Securus Technologies do so, the company will be able to monitor any specific calls that are needed. In the event that Securus Technologies notice is something that seems a little bit suspicious, they will be able to forward a recording of the call on to the facility or local law enforcement. The local law enforcement will then be able to use the information to either interview inmates, investigate the issue further, or even use it as evidence.

 

Securus Technology Issues Challenge to Industry Rival

Securus Technologies is the largest provider of products and services to the correctional and law enforcement industries. Recently the Chief Executive Officer of the company, Richard A. Smith, issued what he termed a “Technology Bake Off” challenge to its industry rival GTL. GTL has been making claims recently that their products and services are equivalent to those that Securus Technologies provides, a claim that Richard Smith thoroughly refutes. In the “Technology Bake Off” that Smith proposed both companies would have their products and services compared by an independent judge who will rule who has the best products, customer service, most modern phone system, the best capital and expensive efficient platform, and other relevant areas of business.

In issuing the challenge to GTL, Smith stated that their products are in no way comparable to what Securus Technologies offers its clients. He said that, unlike GTL, his company has invested over $700 million in the last four years that was spent on acquiring other companies in the industry, and improvements in their technologies and services. Recently, Securus Technologies opened an ultramodern Technology Center as well as a Customer Service Center that is located within the United States.

Richard Smith said that they have been talking to their clients and many of them have said that what Securus Technologies provides is both more technologically advance and is backed by superior customer service. He also said that for every $1 in business Securus Technologies has lost recently when customers switch to GTL, his company is getting $4 from GTL customers switching to Securus Technologies. He said the message from this is clear, which is that clients prefer Securus Technologies.

Securus Technologies is based in Dallas, Texas and provides their products and services to correctional facilities and law enforcement across all of North America.